GENERAL TERMS AND CONDITIONS OF USE OF THE TEALE PLATFORM

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The purpose of these general conditions of use (hereinafter the "GCU") is to define the conditions of use of the "Teale" digital platform accessible via a digital application and a website, intended to be offered by companies to their employees to provide them with psychological support and improve their daily lives (hereinafter the "Platform") and to govern the relationship between the Platform publisher and its user.

Installation and use of the Platform by any user (hereinafter the "User") implies acceptance of the GCU and is therefore governed by them.

1. Identification

The Platform is accessible at the teale.io address and on the teale digital application, using available technologies, and in particular a computer or mobile terminal. It is published and marketed by ENSOPCO, a simplified joint stock company with capital of €12.980.09, registered in the Pontoise Trade and Companies Register under number 894 917 459, whose registered office is located at 9 bis rue de la Briqueterie - ZAE des Fauvettes, 95330 Domont, and whose trade name is "Teale" (hereinafter referred to as the "Publisher").

e-mail address: support@teale.io

The operation of the Platform and the features offered are described in the user guide accessible via the application or on the teale.io website.

2. Purpose of the Platform

The Platform is designed to be offered by companies to their employees and collaborators in order to contribute to their psychological well-being. The tools offered are as follows :

• The Platform consists of a set of tools and functions that help to improve the User's well-being by enabling them to self-assess and monitor their state of well-being, and to seek to improve it through personal development programs

• In addition, the Platform enables the User to book Sessions with mental health and/or well-being professionals (hereinafter the "Practitioners"), in person or remotely via the tools offered by the Platform (video session, audio session, messaging) on a specific date and at a specific time.

3. Access to the Platform

3. 1 To be able to use the Platform, the User must be a natural person, eighteen (18) years old or of legal age in his/her country of residence, with full legal capacity.

3. 2 Use and, where applicable, installation of the Platform requires the User to :

• Have a computer with internet access or a mobile device with a recent iOS or Android operating system and internet access,
• Access the teale.io website or download the Platform from the download platform or from the link provided by email at the time of the invitation,
• Accept the GCU and the Privacy Policy,
• Create a personal account, in particular by entering a unique identification code received by email.

4. User Space

4.1. The User can create a personal account in order to make optimum use of the Platform (hereinafter the "User Space").

4.2. Once the User Space is created, the User : fills in the following details: surname, first name and e-mail address; chooses a username and password to log in.

4.3. Access to the User Space is systematically subject to the User's login and password. These are strictly personal and it is the User's responsibility to take all steps to ensure their confidentiality. Any access to and use of the Platform using the User's identifier and password are deemed to have been made by the User.

4.4. Failure to complete the collection forms will prevent the User from registering.

4.5. The User can delete his/her User Space at any time, by simple request to the Publisher. Such deletion is permanent.

4.6. The Publisher reserves the right to delete the User Space without notice in the event of a breach of the GCU by the User, without the User being entitled to claim payment of any compensation whatsoever. The Publisher may exercise this right without prejudice to its right to claim damages for any loss suffered as a result of the User's breach of the CGU.

5. Subscription

5. 1 Certain tools and functionalities of the Platform are reserved for employees and collaborators of companies (hereinafter the "Company") that have taken out a subscription with the Publisher (hereinafter the "Subscription"). They are offered under the conditions governing this Subscription. These tools include the psycho-educational content available in the application and the ability to make an appointment with a Practitioner (hereinafter the "Tools").

5. 2 As part of the Subscription, the User receives an access code which is sent to him by email by the Publisher (hereinafter the "Access Code").

5. 3 The Access Code enables the User to access the Tools offered on the Platform. If the Access Code is not provided, it will not be possible to use the Tools.

5. 4 Access to the Tools offered on the Platform is within the limits of the Subscription taken out by the Company. Access to the Tools is only possible for the duration of the Subscription :

The User may access the Tools offered on the Platform throughout the duration of the Subscription.

If the Subscription is terminated, the User may continue to use the Platform, including the User Space, but may no longer access the Tools offered on the Platform. Where applicable, only the content offered free of charge remains accessible to the User.

6. Acceptance of the GCU

6.1 Any User wishing to use the Platform must read and accept the GCU.

6.2. By clicking on the "I accept the general terms and conditions of use" icon, the User acknowledges that he/she adheres to, complies with and accepts the terms of these GCU.

6.3 The Publisher reserves the right to modify and update the GCU at any time and without prior notice, it being understood that the applicable GCU are those in force at the time of acceptance. Where applicable, the User will be informed of any changes to the GCU. They are invited to read and accept the new version of the GCU.

7. Services offered on the Platform

7.1. Free services

Most of the services, functions and tools offered on the Platform are free of charge. The User may use them free of charge.

7.2. Chargeable services

The User may access sessions with Practitioners (hereinafter referred to as "Sessions"). Sessions may be free or chargeable. Whether the Sessions are free or chargeable depends on the offer proposed by the Subscription taken out by the Company:

The Subscription may offer Users a certain number of free Sessions. Where this is the case, Users are informed of this when they register on the Platform and in the application. Once registered on the Platform, the User may order as many free Sessions as provided for in the Subscription.

If the Subscription does not include free Sessions or if the number of free Sessions authorized by the Subscription is exhausted, the User may order chargeable Sessions. The price of the Sessions is indicated on the Platform. Payment and access to paying Sessions require acceptance of the General Terms and Conditions (GTC), in addition to the Platform's GCU.

8. Financial conditions for services

8.1. Free services

The free services are offered to the User free of charge.

8.2. Chargeable services

Use of the chargeable services requires payment of the price displayed on the Platform (hereinafter the "Price").

Payment of the Price is made via a payment tool offered on the Platform.

Once the Price has been paid, the use of one or more chargeable service(s) does not give rise to any additional charges other than subscription charges with a telephone operator and Internet connection charges.

9. Maintenance

9.1. The Publisher will use its best efforts to monitor and correct any bugs that may affect the Platform.

9.2. The Publisher will use its best endeavors to maintain the Platform so that it is compatible with new versions of operating software.

9.3. This maintenance will be carried out by making available new versions of the Platform, which the User will be invited to download.

10. Liability of the Publisher

10.1. The Publisher accepts no liability for the suitability of the Platform for the needs of Users.

10.2. The Publisher shall not be liable for any consequences that may result from the interpretation of the results generated by the Platform and the use thereof by the User or any third party.

10.3. The Publisher shall not be held liable for any direct or indirect damage that may result from accessing or using the Platform or the information and results contained therein, whatever their nature. The Publisher accepts no responsibility for the appropriateness of decisions or the way they are implemented taken by the User solely on the basis of information generated by the Platform and the services it offers.

In particular:

• Under no circumstances shall the Publisher be liable for the consequences of the User's use of the Platform or of any content transmitted via the Platform (such as, for example, information, data and services provided by the Practitioners). Accordingly, the Publisher accepts no responsibility for the impact that such use will or may have on the physical and mental health and well-being of the User. Nor does the Publisher guarantee that use of the Platform will provide the User with a result that he or she would have hoped to obtain by using the Platform;
• The Platform is not a medical device. The data communicated via the Platform is not intended to be used for medical purposes. The analysis and self-assessment tools made available to Users are not a substitute for a medical consultation with a healthcare professional. For all practical purposes, the Publisher provides Users on the Platform with information enabling them to contact emergency medical services. Under no circumstances shall the Publisher be liable for any consequences that may arise from the use of content communicated via the Platform for medical purposes;
• The Publisher will use its best endeavors to offer content of the highest quality on the Platform, but does not guarantee and shall not under any circumstances be liable for the accuracy or conformity of the content with research data, i.e. information collected, produced and used by scientific research; It is expressly agreed between the Parties that the Publisher is in no way responsible for the services offered by the Practitioners and the information they may have transmitted directly or indirectly (in person or via the content offered on the Platform) and excludes all liability in this respect. In particular, the Publisher may not be held liable for the measures and recommendations relating to the organization and follow-up of Consultations, as these are not included in the services offered by the Platform within the meaning of article 7 hereof;
• The Publisher shall not be held liable for any direct or indirect damage caused by the fault, failure or negligence of the Platform User;
• It is expressly agreed between the Parties that Practitioners carry out their activity in complete autonomy and independence from the Publisher. Consequently, the Publisher cannot be held responsible for any event likely to occur between the User and the Practitioner during Sessions booked using the Platform.

10.4. The Publisher declines all liability in the event of damage suffered by the User, in particular because of the loss, deterioration or alteration of files, or the transmission of viruses that may infect his/her computer equipment or any other property in connection with the connection and/or the Session and/or the use of the Platform. It is the User's responsibility to take all appropriate measures to protect their data and equipment from contamination by viruses and attempts by third parties to gain access to their computer system via the Platform.

10.5. The User acknowledges that data transmission on the Internet network is relatively reliable from a technical point of view and that the data itself is not protected against possible misappropriation. Under these conditions, the communication of passwords, login details or any other confidential data, and more generally, of any information of a sensitive nature, is carried out by the User under his/her sole responsibility.

10.6. The User acknowledges that the Publisher may not be held liable for the operating conditions of the Internet network that may affect access to or use of the Platform, and in particular problems of access, availability and throughput of the Internet network that may prevent access to the Platform or significantly slow down access to the Platform and affect response times for displaying, consulting, querying, or transferring data.

10.7. The User acknowledges that he/she is solely responsible for his/her equipment being connected to the Internet and that, consequently, the Publisher is not liable for any damage that may occur during his/her connection.

10.8. Consequently, in full knowledge of the foregoing, the User waives the Publisher's liability for one or more of the aforementioned facts or events.

10.9. In all cases, the User shall endeavor to minimize any damage, in its own interest as well as in that of the Publisher.

10.10. Notwithstanding the foregoing, the Publisher's commitments regarding the protection of personal data, as described in the Privacy Policy, remain in force.

11. Obligations and warranties of the User

11.1. The User undertakes:

• To use the Platform exclusively for the purposes for which it was designed, in a lawful manner, in accordance with the rules in force and these GCU, and in compliance with public policy and accepted standards of behavior;
• To respect the image and reputation of the Publisher and not to harm its business in any way whatsoever;
• Not to harm the interests of the Publisher, directly or indirectly, in any way whatsoever.

11.2. The Publisher reserves the right to withdraw the User's access to the Platform in the event of a breach of these GCU, without prejudice to any damages that may be claimed from the User.

11.3. The User indemnifies the Publisher, as well as all persons involved in the creation and development of the Platform, against all claims, liability, costs, and expenses arising from the breach of these GCU or in connection with the use of the Platform.

12. Intellectual property

12.1. With the exception of the data entered by the User, the Platform and all the elements making it up, in particular all computer programs, databases, visual elements, texts, graphics, photographs, images, trademarks, logos, creations and various copyrightable works, etc., whether registered or not, and more generally any information appearing on the Platform, is the exclusive property of the Publisher or of third parties with whom the Publisher has entered into agreements allowing it to be used.

12.2. The Publisher grants the User a non-exclusive, strictly personal and non-transferable licence to use the Platform solely for the purposes for which it is intended. This licence takes effect upon acceptance of the GCU by the User. Regarding the Tools, it is granted solely for the duration of the Subscription.

12.3. The User has no rights to the Platform other than the right of use. In particular, the User does not have the right to reproduce it, distribute it or, more generally, exploit it by any means whatsoever without the express prior consent of the Publisher. In particular, the User undertakes:

• not to make any modifications to the Platform, and not to decompile it except in the cases and within the limits provided for in the Intellectual Property Code;
• not to delete or move any property reference;
• not to print, list, display, reconstitute or decompile the machine-readable version of the object code of the Platform and to ensure that all persons who may have access to the Platform comply with this obligation;
• not to transfer or grant all or part of its rights to a third party.

12.4. The Publisher reserves the right to modify, correct, maintain and provide technical support for the Platform.

13. Personal data

13.1. The Publisher collects the User's personal data.

13.2. The purposes, recipients and conditions under which the Publisher collects and processes personal data are set out in the Platform's Privacy Policy, which can be accessed here: https://teale.io/fr/politique-de-confidentialite

14. Platform availability

14.1. The Publisher uses all reasonable endeavors to ensure that the Platform is accessible 24 hours a day, 7 days a week, but is under no obligation to do so.

14.2. The Platform may not be accessible in particular in the event of force majeure, breakdown or maintenance operations which the Publisher may carry out at any time, without prior notice. In the event of prolonged inaccessibility of the Platform, the User will be duly informed.

15. Technical assistance

Where provided for in the Subscription, technical support for the Platform is made available to the User. This support can be contacted by email at support@teale.io.

16. Mediation

In accordance with the provisions of articles L. 611-1 to L. 616-3 of the French Consumer Code, the User is hereby informed that he/she may submit any dispute to the Consumer Mediator, whose contact details are :

Médiateur de la Fédération professionnelle du e-commerce et de la vente à distance

(FEVAD) The FEVAD E-Commerce Ombudsman Service

60 rue la Boétie 75008 PARIS FRANCE

mediateurduecommerce@fevad.com

17. Applicable law - Jurisdiction

17.1 All the clauses contained in these GCU, as well as all purchase transactions carried out on the Platform, are governed by, subject to and interpreted in accordance with French law, regardless of the User's country of residence and the place of use of the Platform or of the purchase transaction. The original version of the present document is in French. If it is translated into one or more languages, solely the French version shall govern and control in the event of a dispute.

17.2 Any dispute relating to the validity, interpretation, performance or termination of these GCU shall be subject to the jurisdiction of the court in whose jurisdiction the registered office of the company referred to in Article 1 is located, even in the event of multiple defendants or the introduction of third parties.

17.3 In the event of difficulties in the application of the GCU, the parties will favor an amicable solution before any recourse to the courts.